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Frequently Asked Questions

What does HexoCare.co.uk specialize in?

We specialize in high-quality yet affordable dental loupes and accessories for professionals across the UK.

Do your loupes include a light?

Yes, most of our dental loupe sets come with a powerful LED headlight. Be sure to check the individual product listings for exact package details.

What are your delivery times?

We offer free shipping on all products across the UK. Orders are processed within 2–5 business days and delivered in 8–16 business days. If you pay for express shipping then your order will be delivered within 5-8 business days.

How can I track my order?

Once your order has shipped, you’ll receive an email with a tracking number so you can monitor your delivery in real time.

Can I return a product if I change my mind?

Yes, we accept returns within 14 days of delivery if the product is unused and in original condition. Read our full Refund Policy for details.

Is there a warranty on your products?

Yes, all our loupes are covered by a 2-year warranty against manufacturing defects.

Where can I learn more about shipping?

Visit our Shipping Policy page for all the details about order processing and delivery timelines.

Can I cancel my order?

Orders can be cancelled within 24 hours of placing them, provided they haven't already shipped.

How can I contact customer service?

You can email us at support@hexocare.co.uk or call us at +45 61 71 83 70, Monday to Friday, 9am–5pm UK time.

Do you offer support after purchase?

Absolutely. We’re committed to helping you at every step—even after your loupes are delivered. Contact our team if you need any assistance.